Privacy Policy

1. Information We Collect

When you visit BlackRoots (blackroots.in) or place an order for our organic hair care products, we collect personal details necessary to process your transaction and deliver your order, including:

• Personal Contact Information: Full Name, Delivery Address, Pincode, City, Mobile Number, and Email Address.
• Transaction Details: Payment method selection (Cash on Delivery, UPI, Debit/Credit Card, Net Banking). Note: We do not store raw credit/debit card numbers or CVV codes on our servers. All online transactions are processed through 256-bit SSL encrypted PCI-DSS compliant RBI-approved payment gateways (e.g. Razorpay, Cashfree, PhonePe).
• Technical Data: IP Address, browser type, device information, and standard web analytics cookies to optimize user experience.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes:

• Fulfilling, packing, and dispatching your BlackRoots product order via courier partners (BlueDart, Delhivery, SpeedPost).
• Sending automated WhatsApp/SMS order confirmations, tracking links, and delivery status notifications.
• Providing dedicated customer support and addressing customer inquiries via email or WhatsApp.
• Preventing fraudulent orders and ensuring payment gateway verification.

3. Data Sharing & Third-Party Disclosure

We respect your privacy. We NEVER sell, rent, or trade your personal information to third-party advertisers or telemarketers. We share necessary data only with verified logistics and payment service providers strictly to complete your order:

• Logistics Partners: Delivery couriers receive your name, delivery address, pincode, and mobile number to deliver your shipment.
• Payment Gateway Aggregators: Encrypted transaction requests for processing prepaid orders.

4. Data Security & Encryption

BlackRoots employs industry-standard Hypertext Transfer Protocol Secure (HTTPS) with 256-bit SSL encryption. All web communications between your device and our servers are fully secured. Access to customer order data is strictly restricted to authorized fulfillment staff.

5. Cookies & Tracking Policy

Our website utilizes standard session cookies to manage shopping cart functionality and anonymized traffic metrics. You may choose to disable cookies in your browser settings, though certain website functions (such as 1-click cart checkout) may be limited.